Your PC no longer starts and gets stuck on the logo? Especially in 1170 Hernals, this is particularly annoying when work, school, studies, or important photos are waiting on the device. Often, it's not a complete write-off, but a problem with Windows, the bootloader, the SSD, an update, or hardware recognition. ClickInternet helps you quickly, easily, and without an appointment, with free diagnostics and professional repair in Vienna.
What to do if your PC gets stuck on the logo? Immediate measures
- Turn off the PC completely, wait 30 seconds, and restart it, but avoid constantly turning it on and off, as this can damage data.
- Disconnect all external devices such as USB sticks, external hard drives, printers, docking stations, or memory cards, and then try the startup process again.
- If it's a laptop: unplug the power adapter, if possible, let the battery discharge, or perform a power reset without forcibly opening the device.
- Note exactly where the startup process gets stuck: manufacturer logo, Windows logo, spinning circle, black screen, or error message – this information helps with diagnosis.
- Do not reinstall Windows on suspicion and do not change BIOS or UEFI settings if you are unsure, as data can be lost.
Why your PC getting stuck on the logo needs professional help
If a PC gets stuck on the logo, the cause could be in the bootloader, the SSD or hard drive, the file system, the RAM, the BIOS/UEFI, or a faulty Windows update. Self-attempts such as an ill-considered reinstallation, incorrect repair commands, or opening the device without diagnosis can endanger important data or worsen the damage.
- The PC only shows the manufacturer logo and does not load Windows further.
- The spinning circle rotates endlessly, or the device restarts repeatedly.
- After an update, the screen remains black or freezes at the logo.
- The SSD or hard drive is not recognized correctly in the BIOS or makes unusual noises.
ClickInternet: Your expert for PC not starting (stuck on logo) in Vienna
From 1170 Hernals, our two Vienna branches in 1050 Margareten and 1090 Alsergrund are easily accessible by subway or car. Just drop by without an appointment: We will check your PC or laptop directly on-site and can usually solve many software, startup, and hardware problems as an express repair in about 60 minutes. Especially if your device gets stuck on the logo, a clean diagnosis is crucial so that your data is not unnecessarily risked.
ClickInternet is an A1 partner and offers professional service for laptop and MacBook repairs, data recovery, and software problems, as well as many other devices such as iPhone, Samsung, Huawei, Xiaomi, iPad, tablets, PlayStation, Xbox, Nintendo Switch, and smartwatches. Our diagnosis is free: We examine your device, explain the cause in an understandable way, and discuss the best solution before anything is repaired.
What does PC not starting (stuck on logo) cost at ClickInternet?
The cost depends on why your PC no longer starts: sometimes a software repair is enough, sometimes a defective data carrier, a RAM problem, a damaged boot sector, or a faulty update is responsible. At ClickInternet, you get fair prices and a free on-site diagnosis. We will tell you the exact price before we start – transparent, honest, and without hidden costs. We only quote specific repair prices after inspection, because every device and every fault is different.
Short waiting time? Take passport photos with you right away!
While your device is being repaired, you can use the waiting time: We offer biometric passport photos ready to take with you – only EUR 12.90 for 6 professional photos. Perfect for passports, driver's licenses, residence permits, or e-cards.
PC not starting (stuck on logo) in 1170 Hernals – Come by now!
If your PC in 1170 Hernals gets stuck on the logo, don't wait too long and don't risk data loss through experiments. From 1170 Hernals, our two Vienna branches in 1050 Margareten and 1090 Alsergrund are easily accessible by subway or car. You can find us at the 1050 Margareten branch, Reinprechtsdorfer Straße 70, open Mon-Thu 10:00-20:00 and Sat 10:00-19:00, as well as at the 1090 Alsergrund branch, Fuchsthallergasse 2, open Mon-Thu 9:30-20:00 and Sat 9:30-19:00. Come by without an appointment, bring your power adapter if possible, and we will immediately take care of the diagnosis. Your PC should start again – and we will help you quickly, friendly, and professionally.
Frequently asked questions about PC not starting (stuck on logo)
How long does the repair take?
Most repairs are done directly on-site in about 60 minutes. So you can wait for it or grab a coffee.
What does the repair cost?
We first do a free diagnosis and tell you the exact price before we start. No hidden costs.
Do I need an appointment?
No! Just come by without an appointment – to our branch in 1050 Margareten or 1090 Alsergrund. We'll help you right away.
Is there a warranty on the repair?
Yes! As a certified A1 partner, we offer first-class service with a warranty on all performed repairs.
What if my device is not repairable?
We will inform you honestly and discuss alternatives – for example, a checked refurbished device from our shop.
Wähle deine Filiale in Wien

Filiale Margareten
Reinprechtsdorfer Straße 70

Filiale Alsergrund
Fuchsthallergasse 2 1090 Wien
Gerät defekt? Wir retten es!
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