If individual keys on your laptop stop working, it's immediately noticeable in everyday life: emails become tedious, passwords are difficult to enter, and every sentence costs unnecessary nerves when working or studying in 1060 Mariahilf. Often, there's more to it than just a bit of dust under the key – liquid, wear and tear, a defective keyboard flex cable, or software issues can also be the cause. At ClickInternet, we professionally and quickly check your device without an appointment so you can type normally again. From 1060 Mariahilf, our two Viennese branches in 1050 Margareten and 1090 Alsergrund are easily accessible by subway or car.
What to do when individual laptop keyboard keys stop working? Immediate measures
- Restart the laptop and then test the affected keys in several programs, for example, in the browser, a text document, and during login.
- Connect an external USB or Bluetooth keyboard to check if only the built-in laptop keyboard is affected.
- Carefully clean the keyboard with compressed air or a soft brush, but avoid aggressive cleaners, water, or excessive pressure.
- If liquid has been spilled: immediately turn off the device, unplug the power adapter, and do not use it further to prevent a short circuit.
- Come to ClickInternet without an appointment before prying out keys or disassembling the keyboard yourself – clips, mounts, or ribbon cables can easily break.
Why individual laptop keyboard keys that no longer work need professional help
A laptop keyboard is significantly more sensitive than a normal desktop keyboard: underneath the keycaps are scissor mechanisms, contact foils, conductor tracks, and often a very thin flex cable. If individual keys fail, the cause can be mechanical, electrical, or software-related – self-repair without a proper diagnosis can exacerbate the damage. Especially with MacBook, Lenovo, HP, Dell, Acer, Asus, or other modern notebooks, the keyboard is often closely integrated with the top case, backlight, or housing elements.
- Individual letters, numbers, or special characters do not respond at all or only with strong pressure.
- Keys type twice, with a delay, or produce incorrect characters, even though the layout is set correctly.
- After coffee, water, juice, or an energy drink, certain areas of the keyboard suddenly stop working.
- The keyboard backlight still works, but individual keys no longer provide a signal or get mechanically stuck.
ClickInternet: Your expert for individual laptop keyboard keys that no longer work in Vienna
From 1060 Mariahilf, our two Viennese branches in 1050 Margareten and 1090 Alsergrund are easily accessible by subway or car. You can simply drop by without an appointment – we will examine your laptop directly on-site and determine whether cleaning, keyboard repair, keyboard replacement, or a software solution is necessary. We can perform many repairs as express repairs, usually in about 60 minutes, depending on the model, spare part availability, and damage.
ClickInternet is an A1 partner and offers not only laptop and MacBook repairs but also iPhone, Samsung, Huawei, Xiaomi, iPad, tablet, PlayStation, Xbox, Nintendo Switch, Apple Watch, and smartwatch repairs. Our diagnosis is free: We first transparently check what is actually defective and explain in an understandable way which solution makes sense. This way, you don't pay for guesswork but receive a clear repair proposal from the technician.
What does it cost for individual laptop keyboard keys that no longer work at ClickInternet?
The costs depend on whether dirt or a blocked mechanism is the cause, whether individual keycaps or mounts are damaged, or whether the entire laptop keyboard needs to be replaced. The model, design, spare part availability, and potential liquid damage also play a role. Therefore, we do not give you a speculative price in advance, but first perform a free on-site diagnosis. Before we start, you will know the exact price and can calmly decide whether you want the repair to be carried out. At ClickInternet, we rely on fair prices, honest advice, and no hidden costs – so you know what to expect from the start.
Short waiting time? Get passport photos now!
While your device is being repaired, you can use the waiting time: We offer biometric passport photos instantly – only 12.90 EUR for 6 professional photos. Perfect for passports, driver's licenses, residence permits, or e-cards.
Individual laptop keyboard keys no longer working in 1060 Mariahilf - Visit us now!
If your laptop in 1060 Mariahilf suddenly refuses to register individual keys, don't wait until nothing works at all. From 1060 Mariahilf, our two Viennese branches in 1050 Margareten and 1090 Alsergrund are easily accessible by subway or car. You can find us at the 1050 Margareten branch, Reinprechtsdorfer Straße 70, open Mon-Thu 10:00-20:00 and Sat 10:00-19:00, as well as at the 1090 Alsergrund branch, Fuchsthallergasse 2, open Mon-Thu 9:30-20:00 and Sat 9:30-19:00. Just drop by without an appointment, bring your laptop, and we'll take care of the diagnosis. The sooner we check the problem, the better we can prevent consequential damage – so grab your device and come directly to ClickInternet.
Frequently asked questions about individual laptop keyboard keys that no longer work
How long does the repair take?
Most repairs are done directly on-site in about 60 minutes. You can wait for it or grab a coffee.
How much does the repair cost?
We first perform a free diagnosis and tell you the exact price before we start. No hidden costs.
Do I need an appointment?
No! Just drop by without an appointment – at our branch in 1050 Margareten or 1090 Alsergrund. We'll help you immediately.
Is there a warranty on the repair?
Yes! As a certified A1 partner, we offer first-class service with a warranty on all performed repairs.
What if my device is not repairable?
We will inform you honestly and discuss alternatives – for example, a certified refurbished device from our shop.
Wähle deine Filiale in Wien

Filiale Margareten
Reinprechtsdorfer Straße 70

Filiale Alsergrund
Fuchsthallergasse 2 1090 Wien
Gerät defekt? Wir retten es!
Komm einfach ohne Termin in eine unserer Filialen in Wien. Wir bieten Express-Reparatur und Reparaturbonus zum Bestpreis.
Jetzt Kontakt aufnehmen
Was sagst du dazu?