American Express

Smartphones are no longer just phones – they are our digital diaries, our wallets, and our photo albums. We store our most intimate chat histories, sensitive vacation photos, business emails, and access to our bank accounts on these devices. So, when a phone has to go in for repair due to a broken display or a defective battery, many Viennese people feel a sense of unease: "What actually happens to my data when I hand my phone over to a technician? Does someone secretly look into my gallery?" At CLICK INTERNET, we take this issue extremely seriously. Here's what modern data protection looks like during a professional repair.

The big misconception: Do I have to reset my phone before repair?

A widespread myth is that you have to completely reset a smartphone to factory settings and delete all data before handing it over to a workshop. Major manufacturers often recommend this in the small print – but usually only to legally protect themselves in case something goes wrong during the mainboard replacement.

However, for you as a customer, resetting means massive stress: you have to laboriously create backups, gather passwords, and in the worst case, re-verify your banking apps completely via postal identification.

At CLICK INTERNET, the all-clear is given: No, for a purely hardware problem like a display replacement or a battery change, you do not need to delete your data! Our repairs are mechanical interventions. The memory chips on the board remain completely untouched. Your data will not be lost.

Why do some workshops even ask for the unlock code?

It's a legitimate question: If only the display is being replaced, why does the technician ask for the PIN code or the unlock pattern? The answer is simple: Quality control.

After we have installed a new display or camera, we need to check that everything is technically working perfectly before we hand the device over to you. This includes tests such as:

Does the touchscreen respond in every single corner?
Do the proximity sensor (so the display turns off when calling with the phone to your ear) and the front camera work?
Are the brightness values correct?

The CLICK INTERNET advantage: If you understandably do not want to give out your unlock pattern, that is absolutely fine with us! You can simply unlock your phone yourself in front of our eyes when picking it up at one of our branches in the 5th or 9th district. We will then carry out the function test together with you. You retain full control at all times.

The CLICK INTERNET Code of Conduct: Absolute Security in the 5th & 9th District

Trust is the most important currency in the repair business. As an official A1 partner, we work strictly according to the guidelines of the European General Data Protection Regulation (GDPR). Our team consists of permanently employed, certified technicians who must commit to a strict internal code of conduct: Your privacy is absolutely taboo.

We repair your device at state-of-the-art, transparent workstations. We are only interested in the hardware – your data remains securely encrypted on the memory components of your smartphone.

Does your smartphone need a repair, but you want your sensitive data to be in safe, professional hands? Simply bring your device without an appointment for transparent and honest service to one of our Vienna branches or click here to send it securely by post directly via our phone repair submission page!