Your phone is broken, won't turn on, or the screen stays black – and important photos, videos, contacts, or WhatsApp chats are stored on it? Especially in 1160 Ottakring, such things often happen in everyday life: while commuting, in the park, in the stairwell, or after water damage. The good news: In many cases, data can still be recovered from a damaged smartphone if you proceed correctly. ClickInternet helps you in Vienna with professional data recovery from broken phones so that memories, documents, and WhatsApp chats are not lost.
What to do if your phone is broken and photos or WhatsApp are gone? Immediate measures
- Don't constantly switch the phone on and off. Every new attempt to start it can cause additional damage in case of water damage, memory errors, or mainboard problems.
- If the device has gotten wet: Do not charge, do not blow-dry, and do not place on a heater. Heat can permanently damage components and circuit boards.
- Do not indiscriminately connect the broken phone to unknown programs on the computer. Incorrect software can overwrite data or make access more difficult.
- If possible, remove the SIM card and memory card. But do not force anything open if the back, battery, or display are firmly installed.
- Come as quickly as possible for a professional diagnosis. The sooner a technician checks the device, the better the chances of data recovery often are.
Why your phone being broken and photos or WhatsApp being gone needs professional help
Data recovery is not just about replacing a display or changing a battery. Modern smartphones store photos, WhatsApp databases, and app content encrypted on internal NAND memory, which is often connected to the mainboard, processor, and device lock. An ill-considered self-repair can damage flex cables, charging ports, memory chips, logic boards, or display connectors – and this is precisely what makes data recovery significantly more difficult.
- The phone no longer starts but still vibrates or is briefly recognized by the computer.
- The display is black, although calls, sounds, or notifications still work.
- WhatsApp can no longer be opened, or chats have suddenly disappeared after a crash.
- After water damage, a fall, or a software update, the smartphone gets stuck on the logo.
ClickInternet: Your expert for data recovery from broken phones (saving photos & WhatsApp) in Vienna
From 1160 Ottakring, our two Vienna branches in 1050 Margareten and 1090 Alsergrund are easily accessible by subway or car. At ClickInternet, we carefully check your iPhone, Samsung, Huawei, Xiaomi, or other smartphone and explain to you in an understandable way what data recovery is possible. We usually perform many repairs as an express service in about 60 minutes directly on-site; for complex data recovery, water damage, or mainboard errors, the analysis may take a little longer, but you always get a clear assessment. You don't need an appointment – just come by with your broken phone.
ClickInternet is an A1 partner and stands for professional mobile phone repair, software assistance, and data recovery with fair advice in Vienna. The diagnosis is free: We examine your device, check symptoms such as startup problems, display failure, charging errors, or WhatsApp issues, and honestly tell you if photos, videos, contacts, or chat histories can be saved. Our goal is not only to make your phone functional again but above all to protect your important data as best as possible.
What does data recovery from a broken phone (saving photos & WhatsApp) cost at ClickInternet?
The cost of data recovery depends heavily on what exactly is defective: Sometimes a display replacement or a charging port repair is enough to make the phone operable again and to save photos and WhatsApp. In other cases, water damage needs to be cleaned, a software error corrected, or a mainboard problem investigated more closely. That's why we don't invent flat rates and make no empty promises. At ClickInternet, you first get a free on-site diagnosis. Then we tell you the exact price before we start – transparent, fair, and without hidden costs.
Short waiting time? Take passport photos with you!
While your device is being repaired, you can use the waiting time: We offer biometric passport photos immediately for takeaway - only 12.90 EUR for 6 professional photos. Perfect for passports, driver's licenses, residence permits, or e-cards.
Data recovery from broken phone (saving photos & WhatsApp) in 1160 Ottakring - Come by now!
If your smartphone broke in 1160 Ottakring and you're worried about your photos, WhatsApp chats, or important files, don't wait too long. From 1160 Ottakring, our two Vienna branches in 1050 Margareten and 1090 Alsergrund are easily accessible by subway or car. You can find us at the 1050 Margareten branch, Reinprechtsdorfer Straße 70, open Mon-Thu 10:00 AM-8:00 PM and Sat 10:00 AM-7:00 PM. Our second branch is in 1090 Alsergrund, Fuchsthallergasse 2, open Mon-Thu 9:30 AM-8:00 PM and Sat 9:30 AM-7:00 PM. Come without an appointment, bring your broken phone, and let's see together how we can save your data – the sooner, the better!
Frequently asked questions about data recovery from a broken phone (saving photos & WhatsApp)
How long does the repair take?
Most repairs are done directly on-site in about 60 minutes. So you can wait for it or grab a coffee. For data recovery, the duration depends on the damage – simple cases are often quick, complex mainboard or water damage requires a more precise examination.
What does the repair cost?
We first do a free diagnosis and tell you the exact price before we start. No hidden costs.
Do I need an appointment?
No! Just come by without an appointment - to our branch in 1050 Margareten or 1090 Alsergrund. We will help you immediately.
Is there a warranty on the repair?
Yes! As a certified A1 partner, we offer first-class service with a warranty on all performed repairs.
What if my device is irreparable?
We will honestly inform you and discuss alternatives - for example, a tested refurbished device from our shop.
Wähle deine Filiale in Wien

Filiale Margareten
Reinprechtsdorfer Straße 70

Filiale Alsergrund
Fuchsthallergasse 2 1090 Wien
Gerät defekt? Wir retten es!
Komm einfach ohne Termin in eine unserer Filialen in Wien. Wir bieten Express-Reparatur und Reparaturbonus zum Bestpreis.
Jetzt Kontakt aufnehmen
Was sagst du dazu?